Customer Service Executive

Full Job Description

IPD is a publicly listed Australian company providing electrical engineering products and solutions to the Australian market for over 70 years. IPD Colombo team is the offshore unit of IPD Australia and currently consists of over 200 professionals collaborating with over 400 team members across Australia in a dynamic and innovative environment to achieve high quality results.

We're seeking a young and energetic team member for our Customer Service department, primarily focused on promptly addressing customer inquiries and orders.

Key Responsibilities:

• Proficiently handle sales orders and returns promptly and with precision.

• Address inquiries and generate quotes based on customized client needs.

• Collaborate with Australian counterparts to communicate estimated arrival times for processed orders.

• Expertly converse with Australian Clientele, adeptly navigating language, and cultural nuances for fruitful interactions.
• Serve as a valuable support resource for various departments.

• Thoroughly investigate and resolve any issues that may arise during daily operations, delivering effective and efficient solutions.

Requirements

• Minimum 2 years of working experience in BPO/Customer Service/Operations
• Outstanding written and verbal communication skills in English.
• Good knowledge of Electrical/Industrial products would be an added advantage.
• Willing to work according to the Australian calendar and Australian working hours.