GCS Global Portfolio Manager - Enablement & Training

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS

The Global Services Portfolio Manager drives the services growth of IFS by combining domain expertise, commercial acumen, and leadership, in the definition of services to drive customer value.

A Global Portfolio Manager has a clearly defined section of our Services Portfolio under their direction and is tasked with the definition, packaging, and effective release of the Services in our Portfolio. A Global Portfolio Manager proactively drives the transition to a primarily recurring revenue model in Services and is expected to demonstrate hands-on leadership in sales cases as well as being a key interface to the global delivery organization.

This vacancy is for ownership of the new “Enablement & Training” (E&T) portfolio area across IFS core products. The Portfolio Manager is a key partner for sales, delivery, and product leadership.

This is an opportunity to get exposure to senior leadership and stakeholders and have an impact on driving the growth of the assigned portfolio offering.

Tasks include but are not limited to:

The Global Services Portfolio Manager for E&T will take full responsibility for their section of the Portfolio, which requires:

• Collaborate and work closely with the E&T leadership team to ensure alignment of strategy, plans and activities.
• Innovate, collaborate and introduce world-class offerings that deliver distinct, measurable value to our valued customers.
• Support and guide specific services sales cases, utilizing hands-on solutions and strategic commercial acumen.
• Actively create and maintain a strategy and plan, complete with transparent timelines and well-defined deliverables in line with the Portfolio's E&T plans.
• Drive the definition and execution of specific E&T Portfolio areas.
• Ensure meticulous documentation of all Portfolio elements in accordance with global standards.
• Collaborate seamlessly with other Portfolio Managers and the broader GCS organization to forge a unified offering suite that aligns with our execution of the lifecycle strategy.
• Generate clear and concise content to empower sales, delivery, and marketing efforts.
• Solicit and Incorporate feedback from key stakeholders, both internal and external.
• Forge a close partnership with Product Directors (GCS Offering Portfolio) to continually refine and tailor the plan based on shifting market dynamics and business needs.

Global Service Portfolio Managers are deep experts in their assigned fields operating at the Senior level or above within a customer value generating role.

Will be expected to demonstrate a reasonable level of knowledge, and quickly develop skills and behaviours in the following areas:

Knowledge:

For this section, it is understood that you may not have all of this knowledge and experience on day #1 -  providing you have the will, some transferable experience and ability to quickly learn, we’d like to hear from you.

• Enablement & Training packages in a B2B context
• Education concepts, e.g. the structure of all 5 enablement pillars
• Possess commercial acumen and awareness of how pricing and value work
• Understanding of business applications and relevant services e.g. consulting, customer success
• Knowledge of Enablement & Training deliverables, operations and systems
• Knowledge of IFS Core Industries

Skills & Attitude:

• Highly analytical
• Live the IFS Values 
• Proactively engage and create exposure to sales or customer sales opportunities
• Positive attitude
• Confidence and competence when working in a matrix organization
• Exhibit self-driven initiative and an aptitude for both independent and collaborative results
• Uphold a high standard of deliverable quality and high attention to detail
• Demonstrate awareness of the business context and the value delivered to customers throughout the lifecycle of IFS solutions

Coaching and mentoring will be provided.

Qualifications

Essential:

• Direct experience (>5 years) in the applicable Portfolio area, and (>10 work experience)
• Relevant Customer facing (delivery or support) and commercial experience.

Desirable:

Bachelor's degree or equivalent education.

Join us in shaping the future of our service offerings, where your expertise and drive will empower both our clients and our organization to thrive.

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at  ifs.com .