Program Manager - Product Experience

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

As a Program Manager at IFS you are responsible for realizing the intended value of decided investment cases. You will become the voice of the customer, providing technical thought leadership, and ensure that we deliver the
intended value on time, on budget, and with the right quality, resulting in great customer adoption and high 
customer satisfaction.

Your role as a Program Manager will be to drive delivery of investment cases, sometimes multiple investment cases at the same time. You will become part of a Development Team during the life of the investment case, or work across multiple teams, as per the  IFS 7-Stage Development Process.

Coordination, sequencing and prioritization within the set scope, as well as ensuring development is on track is part of the day to day job. A Program Manager works with all aspects of the development cycle, from scope definition, design, estimating, planning, through to the actual development, testing, quality assurance, delivery to market and ongoing support.

A Program Manager is an evangelist who inspires colleagues, customers and partners both internally and externally. This also includes creating and explaining plans, demonstrating product capabilities and presenting our vision, strategy and roadmap. He or she continuously works to expand domain knowledge, pro-actively shares 
knowledge and experience, and guides others. Interacting and collaborating effectively across all parts of R&D and the wider organization is a must to succeed.

In the Experience function of IFS R&D we focus on several areas spanning the entire customer lifecycle, focused on our IFS Cloud offering and associated portfolio of complimentary solutions.

As Program Manager you will be expected to:

• Focus on customer value & prioritize work effectively in a value-driven manner
• Plan, Execute & Monitor the progress of development work - An excellent understanding of Software Development program management is essential.
• Understand technical aspects of the development & support the team on decision making
• Manage risks, issues & dependencies, coordinating across product & technology areas where required
• Manage customer escalations and handle communication
• Secures quality throughout the entire development lifecycle
• Interact with stakeholders and report progress
• Be a role model in words and actions
• Be proactive, drive and take ownership
• Be communicative and have a yes we can attitude

If you are looking for a new challenge with the possibility to lead and inspire, then the position as Program Manager is something for you!

Qualifications

You are also someone who·      

• Has excellent communication, presentation, strong decision making and negotiation skills.
• Has great coordination skills.
• Can work in extremely volatile and ambiguous situations and take calculated risks to take the team forward.
• Can work in a fast-paced environment handling multiple competing priorities.
• Delegates work appropriately and fairly.
• Excellent user of Software Development tools such as Atlassian JIRA, Confluence and Aha!
• BSc in IT/Software engineering or similar stream. MBA or MSc. would be an added advantage.
• Professional qualifications PMP, CSPO, CSM or similar would be an added advantage.

• University degree, or equivalent professional qualifications, in a field relevant for the functional area or responsibility.
• Good understanding of one or more of our target industries and domain product / technology offerings as well as the business application processes for our target customers. 
• Ability to be strategic as well as tactical when making decisions
• Experience of working in the software/technology industry
• Excellent written and verbal communication skills
• Ability to deliver on multiple tasks in a fast- paced environment
• Alignment to IFS Core values is critical