Radio Operations Engineer - Sri Lanka

About Us

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands (including our own Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.

Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel everyday for their connectivity needs.

Visit to learn more.

Superloop is looking for a Radio Operations Engineer to be part of the primary team responsible for operating and maintaining the Superloop Fixed Wireless Network. Radio Operations Engineers log and action technical support requests, taking ownership of raised issues and managing them to completion or to the specified handoff point.

Our Colombo office is located in CBD Business Centre, Colombo-1 with AEST working hours, 3 a.m. start at office.

What will you do?
● Implement, analyse, troubleshoot and develop wireless telecommunications technologies across the fixed wireless network, while maintaining quality and reliability;
● Troubleshoot and implement solutions in the event of hardware malfunctions and planned network upgrades;
● Configure Fixed Wireless hardware across multiple manufacturers;
● Coordinate with NOC and Field Engineers to ensure smooth provisioning and fault remediation;
● Provide escalation support for Fixed Wireless faults, and liaise with staff and/or customers accordingly;
● Monitor and analyse statistical and test data to improve system quality;
● Assist with capacity planning, frequency planning and frequency hopping by applying
carrier/interference (C/I) ratio analysis;
● Provide on-call and/or after-hours coverage as required.

Here's what you'll need:
● Previous experience supporting and configuring wireless networking technology - and
further more specific experience with Mikrotik, Cambium, Ubiquiti outdoor wireless
technology desired.;
● Previous customer support/service experience, preferably in the telecommunication industry;
● Strong written and verbal communication skills (English language);
● Sound technical (networking and fixed wireless) troubleshooting and analytical skills, as well as attention to detail;
● Ability to work in a fast-paced environment and with evolving ways of working;
● Available for on-call and/or after-hours work as required;
● Knowledge of routing and switching protocols (BGP, OSPF, MPLS, STP, VLAN)
● Understanding of wireless networking and application support is highly regarded.

What can we do for you?

As we grow and evolve, we want you to as well.

We’re progressive.  We understand that life exists outside of work which is why we have a flexible approach to the way we work.

We’re innovators.  Innovation is part of our identity, which is why we celebrate the uniqueness of yours.

We’re easy-going.  We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to - embrace it if that’s your thing. What matters most is that you’re comfortable when you come to work.

We welcome diversity.  We encourage and seek out diversity of backgrounds and opinions, because we know differences challenge us and help us grow.

We give back.  In addition to annual and sick leave, we give you the opportunity to spend some paid time away from work doing something meaningful with five personal development days per year. You can use these to help out in the school tuckshop, attend training for your own personal development, or lend a hand to a meaningful charity if you would like to.

We stand by our product.  We’re confident we have the best connectivity product on the market so we offer our employees free connection to our home broadband service.

We take care of our people.  We provide market-competitive compensation, a collaborative workspace in the center of Colombo, and a range of perks and benefits, including insurance, mental health services and personal and leadership development. We put forth a lot of effort at work and when it comes to having fun, we do the same.

You have the chance to join the opportunity of a lifetime. What are you waiting for?