4 Administrative jobs in Sri Lanka

A Personal Assistant to the General Manager is responsible to provide the General Manager with administrative support including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements and other general office duties. Assumes full responsibility for all administrative duties in the Executive Office ensuring professional and timely execution of all tasks.
**What will I be doing?**
As a Personal Assistant to General Manager, you are responsible for performing the following tasks to the highest standards:
+ Opens incoming mail, dates stamps, distributes accordingly
+ Sends outgoing mail both interoffice and outside of the hotel
+ Routes mail, faxes and other printed matter
+ Prepares and types correspondence and fairly complex numerical/financial reports as instructed
+ Prepares correspondence on behalf of the management
+ Duplicates, copies and distributes and mails materials for the office
+ Orders and maintains office supplies and equipment
+ Maintains files and equipment in an orderly and professional manner
+ Uses the property's email system and maintains their email box, as is policy
+ Appropriate business use of telephone and voice mail system
+ Greets internal and external customers in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate
+ Scrutinizes and handles Guest satisfaction scores/ Guest Assistance on a regular basis
+ Scrutinizes daily VIP guests
+ Schedules meetings and records meeting minutes
**What are we looking for?**
A Personal Assistant to General Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Two years similar experience
+ Strong organization skills, multi-task oriented and good time management
+ Driving license and Car
+ Ability to read listen and communicate effectively in English and in writing, using correct grammar, spelling and sentence structure
+ Prepare official correspondence on behalf of management to both internal and external communications verbally and in writing
+ Ability to sit for extended periods of time and continuously performs the essential job functions
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy
+ Ability to type 60 wpm
+ Ability to effectively transcribe information from handwritten memos and recordings
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Personal Assistant to General Manager_
**Location:** _null_
**Requisition ID:** _HOT0BOTS_
**EOE/AA/Disabled/Veterans**

Unilever is hiring for a Manager/Lead - Workplace Services
Function: Human Resources; Workplace Services
Reports to: Director Asia Workplace Services
Scope: In Market
Location: Head office - Colombo
PURPOSE OF THE ROLE
The Lead Manager, Workplace Services is responsible for creating and maintaining a safe, productive, and efficient work environment for all employees. This role oversees the comprehensive management of administrative services, physical security, and facility operations, ensuring seamless day-to-day functioning and strategic alignment with organizational goals. The Lead Manager will lead a team to deliver high-quality support services, implement best practices, and optimize resources to enhance the overall employee experience and safeguard company assets.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
+ Employee Services: Responsible for smooth implementation of Technical, Catering, Occupancy management, Site Safety Supervision and Office Security Service, Statutory Compliances relating to contract/service provider manpower & ensure service delivery standards.
+ Handle Global Projects such as Travel Services, Mobile Services, Resource Booking, AV Services, Future Office etc.
+ Governance: Ensuring Statutory compliance, Capex and Opex management including assets and property management & reporting
+ Event Management: Corporate events at site.
EXPERIENCES & QUALIFICATIONS
Necessary Experience & Qualifications
+ Bachelor's/ master's degree in business administration, Facilities Management.
+ 8+ years of progressive experience in facilities management, workplace services, corporate real estate, or a similar operations leadership role.
+ Minimum of 3-5 years of experience in a leadership or managerial capacity, with proven success in leading and developing a team.
+ Demonstrated experience in managing complex facility operations, including building maintenance, space planning, vendor management, and budget oversight.
Preferred Experience & Qualifications
+ Strong background in developing and implementing security protocols and systems.
+ Experience with project management methodologies and successful delivery of workplace-related projects.
+ Project Management Professional Certification.
+ Certification for Emergency response or Safety, Health & Environment.
SKILLS
+ Strong Leadership and Team Management
+ Financial Acumen
+ Vendor Management
+ Security Management
+ Technology Proficiency
+ Problem-Solving & Decision-Making
+ Communication & Interpersonal Skills
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Workplace Services
Job Type: Full time
Industry:

**Additional Information** Manager-Front Desk
**Job Number** 25109121
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard Colombo, Colombo City Centre, Colombo, Sri Lanka, Sri Lanka, 200VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.