7 Management jobs in Sri Lanka

Join us as Assistant Manager Customer Service & Logistics - CeyteaFunction: Supply ChainReports to: Factory Manager - CeyteaScope: LocalLocation: Agarapathana - Ceytea FactoryTerms & Conditions: Full - TimeJOB PURPOSEUnilever is a place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are someone who aspires to a career in Supply Chain, then this role is just for you. You'll be part of a team that believes in doing work that matters - for people and the planet.KEY RESPONSIBILITIESNPI - Local:(1) Buying products and services
+ At the right price
+ From the right source
+ At the right specification that meets users needs
+ In the right quantity
+ For delivery at the right time
+ To the right internal customer
(2) Manage the procurement process and the supply base efficiently and effectively.(a) Evaluation and selection of suppliers
+ All purchases should go through the approved procurement processes.
+ Engineering and other functional inputs are part of this process.
(b) Review of specifications
+ Review the requirements for the material or service being provided.
+ May be able to suggest alternative standardized materials that can save the organization money.
+ Periodic review of requisitions can allow greater leveraging of requirements.
(c ) Acting as the primary contact with supplier
+ Identification of new potential suppliers and develop relationships.
+ Improvement and development of non-competitive existing suppliers.
+ Assisting in any of the related issues by the supplier such as payment delays.
RM/PM (Excluding BMF):(1) Material Resource Planning - RM/PM including inventory control in line with DOH targets.(2) Coordinate with RM/PM stores and central buying team.(3) Identifying potential suppliers and obtaining quotations.(4) Monitor the PO creation and end to end process till RM/PM reach factory. Ensure there are no stock outs.LOGISTICS:(1) Analyse and decide on the best suitable logistics arrangement for the incoming orders.(2) Coordinate with transporters and suppliers to achieve the optimum delivery schedule considering the volumes against cost.(3) Delivering the goods meeting the targeted lead time.(4) End to end monitoring until goods reach factory.NPI-Foreign: - The total NPI imports managed end to end till the goods reach factory. Covers total procurement including negotiation (non-CapEx items), reviewing, buying, payments, logistics, clearance and transportation. Summary of the activities are given below:
+ Extracting and evaluation of the requirement for correct spec enabling the supplier to quote. (Eg: Detailed part numbers and machine details)
+ Identifying potential suppliers and obtaining quotations
+ Review and evaluation of quotations to add value in both technical and pricing data with the support of relevant technical teams. Include price negotiation.
+ Decide on the most suitable mode of logistics (Incoterm: CFR, CIF, CPT, FOB, EXW, etc.) and payment term (CAD, TT, LC, etc.)
+ PO approval through COUPA system. Ensure timely creation of PO in the systems without errors.
+ Ensure the PO is received to the supplier on time and start communications to initiate the order processing
+ Preparation of documentation for payment processing and obtaining relevant approvals.
+ Coordinating with the payments team and supplier for clarifications and additional data when payment processing
+ Follow up with the payments team until the payment is done.
+ Continuous follow up with the supplier for order status in meeting the delivery target.
+ Communicate the payment details to the supplier
+ Arranging clearance agents depending on the incoterm with the help of shipping team.
+ Monitor to ensure timely dispatch with all correct documents depending on the mode of dispatch.
+ - Obtaining relevant copies of dispatch documents from supplier in order to initiate the clearance process
+ Preparation of documents for registration for clearance with shipping team
+ Involve with the payments teams to arrange customs duty on priority basis in urgent conditions.
+ Coordinate with clearance agent in providing information on goods under clearance when required
+ Ensure the goods are safely cleared out from customs
+ Decide on truck arrangement for transporting. (size, weight, lifting, covered, urgency, route, safety., etc)
+ Coordinate with the transporter until the goods reach the factory premises.
+ Arranging safe unloading at the factory.
+ Ensure goods are delivered in right condition to the requester.
Vendor Management System - Responsible for onboarding, unblocking, and modifying vendor data in the vendor management system.
+ Obtain the necessary documents from the vendors.
+ Obtain the approvals to submit the request to the Velocity portal.
+ Follow up with the individuals or teams in the approval flow.
+ Ensure case completion within a reasonable period of time.
In addition, below responsibilities are also within the scope of role:(1) Responsible for entire warehousing operation at Agarapathana and Ingiriya.
+ Overseeing the receipt, storage, and distribution of goods (BMF and other RM and PM) to ensure accurate inventory levels.
+ Managing warehouse staff including trainings.
+ Ensuring the warehouse complies with safety regulations and maintaining a safe working environment.
+ Overseeing the maintenance and proper use of warehouse equipment such as pallet trucks.
+ Implementing and improving warehouse processes and systems to enhance efficiency and productivity.
+ Managing warehouse budgets and controlling costs to improve profitability.
+ Addressing any issues that arise in the warehouse operations, such as inventory discrepancies or shipment delays.
(2) Managing overseas customers to fulfil orders.- Primary duties include answering customer questions and resolving problems, coordinating with QA, manufacturing and shipping departments and monitoring progress.(3) Attending audits and providing information.- PSVs, PACE, SMETA etc.REQUIRED QUALIFICATIONS
+ Bachelors' Degree in Transport & Logistics Management, Business Management, Supply Chain Management or related discipline.
+ 2-3 Years of experience in Supply Chain, especially in Procurement.
+ Experience in FMCG industry would be an added advantage.
PREFERRED QUALIFICATIONS
+ Lean Six Sigma or TPM practitioner
+ ISO safety & FSM certifications
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Supply Chain
Job Type: Full time
Industry:

Join us as Shift ManagerFunction: Supply ChainReports to: Manufacturing Manager -SoapsScope: Local ScopeLocation: Horana FactoryTerms & Conditions: Full timeJOB PURPOSE
Unilever is a place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are passionate to work in the frontline Supply Chain factory team of Unilever Sri Lanka while being responsible to ensure the plant plan compliance (OR) to be achieved with the support of the team while achieving the set KPIs, then this role is just for you!
KEY RESPONSIBILITIES
+ Ensure company desired levels of safety/quality/hygiene are always complied at all the stages of operations & by all the people in the department.
+ Plan compliance to be achieved on weekly basis.
+ Ensure desired productivity/OEE levels are achieved & improved in regular operations.
+ Ensure availability of manpower for day-to-day operations in the department.
+ Accounting & minimizing material wastages, by conducting stock counting weekly, monthly, and quarterly with the support of factory finance and 3P auditors.
+ Set goals for safety/quality /productivity/ technical efficiency and energy and ensure they are achieved on a regular basis.
+ Drive initiatives for cost savings implemented on time & in full and responsible for month end saving reporting in SRS system.
+ Ensure the operating/production cost is achieved & maintained at a minimum possible level as desired by the company.
+ Participation & implementation in energy conservation/safety initiatives/quality & hygiene initiatives/innovation roll outs/productivity improvement programs & any other initiatives which are to be implemented.
+ Implementation of an accounting system for incoming materials & outgoing finished goods.
+ Conducting monthly circle team with workforce members and drive for improvement actions.
+ Completion of relevant actions generated in Monthly QRM, CRM in the factory.
+ Drive plant related assigned engineering projects.
REQUIRED QUALIFICATIONS
+ Candidate must preferably be a graduate in Chemical/Mechanical Engineering or any other Engineering background, possessing comprehensive understanding on manufacturing procedures & practices.
+ Candidate must have up to 1-2 years of experience in supply chain background, prior experience in FMCG manufacturing will be an added advantage.
+ Candidate must be strong assertive leader with the ability to collaborate with multiple internal & external stakeholders.
+ Candidate must possess good analytical thinking & problem-solving skills.
PREFERRED QUALIFICATIONS
+ Knowledge and prior work experience of Six sigma will be added advantage.
+ Experience with the latest digital tools such as Power BI, Power Apps, AI will be added advantage.
+ Prior work experience in handling larger groups of people will be added advantage.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Supply Chain
Job Type: Full time
Industry:

**Additional Information**
**Job Number** 25138810
**Job Category** Finance & Accounting
**Location** Sheraton Colombo Hotel, 265 Galle Road, Colombo 03, Sri Lanka, Sri Lanka, 300VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.
**CANDIDATE PROFILE**
**Education and Experience**
- 4-year bachelor's degree in Finance and Accounting or related major; no work experience required.
**OR**
- 2-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area.
**CORE WORK ACTIVITIES**
**Managing Work, Projects, and Policies**
- Coordinates and implements accounting work and projects as assigned.
- Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.
- Complies with Federal and State laws applying to fraud and collection procedures.
- Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
- Balances credit card ledgers.
- Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.
**Maintaining Finance and Accounting Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Submits reports in a timely manner, ensuring delivery deadlines.
- Ensures profits and losses are documented accurately.
- Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
- Maintains a strong accounting and operational control environment to safeguard assets.
- Completes period end function each period.
- Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
**Demonstrating and Applying Accounting Knowledge**
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Demonstrates knowledge of return check procedures.
- Demonstrates knowledge of the Gross Revenue Report.
- Demonstrates knowledge and proficiency with write off procedures.
- Demonstrates knowledge and proficiency with consolidated deposit procedures.
- Keeps up-to-date technically and applying new knowledge to your job.
- Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information.
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
**Leading Accounting Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Motivates and provides a work environment where employees are productive.
- Imposes deadlines and delegates tasks.
- Provides an "open door policy" and is highly visible in areas of responsibility.
- Understands how to manage in a culturally diverse work environment.
- Manages the quality process in areas of customer service and employee satisfaction.
**Managing and Conducting Human Resource Activities**
- Supports the development, mentoring and training of employees.
- Provides constructive coaching and counseling to employees.
- Trains people on account receivable posting techniques.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Demonstrates personal integrity.
- Uses effective listening skills.
- Demonstrates self confidence, energy and enthusiasm.
- Manages group or interpersonal conflict effectively.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Manages time well and possesses strong organizational skills.
- Presents ideas, expectations and information in a concise well organized way.
- Uses problem solving methodology for decision making and follow up.
- Makes collections calls if necessary.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Chief Engineer is responsible for assisting the Chief Engineer in maintaining the hotel building and ensure the safe and effective operation of hotel facilities and equipment in line with Hilton and hotel policies and procedures.
**What will I be doing?**
As the Assistant Chief Engineer, you will be responsible for performing the following tasks to the highest standards:
- Direct and supervise the implementation of effective major problem reporting systems and routine maintenance to ensure that buildings, facilities and the surrounding environment are in good condition at all times.
- Develop the maintenance plan for facilities and equipment, guiding and supervising the maintenance work of employees and external contractors to ensure the smooth implementation of the maintenance plan.
- Draft specific requirements and evaluate quotations from Purchasing Managers for all works involving external contractors.
- Negotiate and follow-up with successful contractors to ensure that all work is done in compliance with company, local and regional health and safety standards.
- Organize and inspect the work of the Warehouse management in the Engineering department, implementing effective inventory management.
- Assist the Chief Engineer in carrying out long-term evaluation of equipment and make overhaul and re-purchase plans.
- Ensure the safe and efficient operation of all machine rooms and equipment.
- Pay attention to fire safety and solve safety hazards promptly to ensure no accidents.
- Assist the Chief Engineer in developing annual budgets and follow-up to achieve reasonable control.
- Supervise and manage the implementation of hotel management policies and procedures.
- Complete and provide all daily reports and reports required by the Chief Engineer, enabling the office of the Deputy Chief Engineer in maintaining a valid record / filing system.
- Liaise with the Fire, Power Supply, Water Supply, Urban Management and Epidemic Prevention departments to ensure that all requirements are documented and there are supportive recommendations as needed.
- Reasonable control of personnel to ensure that all employees remain efficient during working hours.
- Pay attention to employees' daily work performance, conducting regular performance evaluations with employees and provide guidance and advice for their personal development.
- Advise and organize potential employees to cross-train within the hotel, in other hotels or external institutions if necessary.
- Advise staff on transfers, promotions, disciplinary actions or dismissals.
- Recruit staff for the department with the assistance of the Human Resources Manager and Chief Engineer.
- Perform any other reasonable duties and duties as assigned.
- The department reserves the right to change or supplement the job description if necessary.
**What are we looking for?**
An Assistant Chief Engineer serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- BSc in Engineering or in a relevant area of expertise.
- Proficient in English to meet business needs.
- At least 10 years of experience in hotel / building services or other appropriate engineering fields.
- At least 5 years in a Duty Engineer position or 2 years in an Assistant Chief Engineer position in a 4 / 5-star hotel.
- Have specialized knowledge on water treatment, hydraulics, mechanics, chillers, air flows, H.V.A.C., L.V., electronics, sound, TV, lighting, elevators, boilers, pumps, etc.
- Capable of maintenance for all hotel building services including air-conditioning, ventilation, refrigeration, electrical installation, lighting system, plumbing system, boiler, laundry, kitchen, lift, fire protection, escalator, sound system, TV system, etc.
- Possess knowledge of the requirements of government regulations and technical rules.
- Capable of following specifications for hotel services.
- Possess knowledge of energy conservation.
- Capable of training Engineering team members.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Engineering, Maintenance and Facilities_
**Title:** _Assistant Chief Engineer_
**Location:** _null_
**Requisition ID:** _HOT0BUMI_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number** 25106133
**Job Category** Property Leadership
**Location** Sheraton Colombo Hotel, 265 Galle Road, Colombo 03, Sri Lanka, Sri Lanka, 300VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
**Preferred:**
- General Manager experience in limited or full-service property.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
**JOB SPECIFIC TASKS**
**Business Strategy Development**
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel's business strategies; translates Marriott global strategic plan into one that can be executed on property.
**Business Strategy Execution**
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
**Sales and Marketing**
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
**Talent Management and Organizational Capability**
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
**Business Information Analysis**
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
**Employee and Labor Relations**
Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees ("open door policy"); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
**Revenue Management**
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel's positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
**Owner Relations**
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
**Customer and Public Relations Management**
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").
**Company/Brand Policy, Procedures, and Standards Compliance**
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

At Pearson, we are committed to a world that is always learning and to our talented team who makes it all possible.  We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world's innovations. Within the Pearson Virtual Schools (PVS) division, we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world. 
**Purpose of the position**
The Sr. Problem Manager will play a pivotal role in identifying, analyzing, and resolving recurring and potential issues within our technology environment. Reporting to the Manager Application Production Support Engineering, the Sr. Problem Manager will collaborate closely with cross-functional teams to implement effective problem management processes and ensure the continuous improvement of our systems and services.
**Core tasks and responsibilities**
+ Problem Identification: Proactively and reactively identify and prioritize potential and recurring issues within our technology environment through trend analysis, incident reports, and stakeholder collaboration.
+ Root Cause Analysis:
+ Lead and facilitate blameless post-mortems and perform root cause analysis (RCA) investigations to identify the underlying causes of problems and incidents, ensuring that corrective actions are implemented to prevent recurrence. Identify sub-optimal incident response.
+ Develop plans to prevent recurrence of root causes and improve incident response, document these and manage them to closure.
+ Problem Resolution: Work closely with technical teams to develop and implement effective solutions to address identified problems and prevent their impact on service delivery.
+ Incident Management Support: Collaborate with Incident Management teams to provide guidance and support during major incidents, ensuring that appropriate problem-solving techniques are applied to minimize service disruption and restore normal operations.
+ Process Improvement: Continuously review and refine problem management and incident management processes and procedures to enhance efficiency, effectiveness, and alignment with industry best practices and standards.
+ Knowledge Management: Maintain a comprehensive knowledge base of known problems, their resolutions, and lessons learned to facilitate faster problem resolution and support ongoing learning and improvement.
+ Performance Metrics: Define and track key performance indicators (KPIs) to measure the effectiveness of problem management activities and identify areas for improvement.
+ Stakeholder Communication: Communicate regularly with stakeholders, including senior management, to provide updates on problem management activities, status of ongoing investigations, and recommendations for improvement.
+ Must be available to work 8 AM to 5 PM ET US hours with shift differential.
**Required Skills, Experience, and Competencies**
+ Bachelor's degree in computer science, information technology, or related field.
+ Must have 2 years of experience in problem management.
+ Strong analytical and problem-solving skills, with the ability to conduct thorough root cause analysis and develop effective solutions.
+ Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.
+ Knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices in problem management.
+ Experience with incident or problem management tools and systems.
+ Certification in ITIL or other relevant certifications (e.g., Certified Problem Manager) is recommended.
+ Requires developed knowledge in problem management and is considered a specialist by others in their area.
+ Applies expertise independently and guides more junior colleagues.
+ Communicates complex information to colleagues in a way that can be easily understood.
+ Maintain effective relationships within your own Business Division or Corporate Function.
+ Experience using ADO or JIRA is preferred.
+ Must have excellent written English and verbal communication skills, as well as excellent English reading and comprehension skills.
+ MUST be able to work in a team, sharing thoughts, opinions, and suggestions, and not afraid to ask for help when needed.
+ Ability to work by oneself and be self-reliant using resources available to answer one's questions such as Google, CoPilot, etc.
+ Ability to listen and follow instructions.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20361
#LI-REMOTE