3 Marketing jobs in Sri Lanka

**Additional Information**
**Job Number** 25111350
**Job Category** Sales & Marketing
**Location** Sheraton Kosgoda Turtle Beach Resort, 1 Okanda Road, Kosgoda, Sri Lanka, Sri Lanka, 80570VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property associates and provides a return on investment to the owner and Marriott International.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
**Preferred:**
- 4 year college degree.
- Demonstrated skills in supervising a team.
- Lodging sales experience.
- Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
**CORE WORK ACTIVITIES**
**Managing Sales Activities**
- Manages the development of a strategic account plan for the demand generators in the market.
- Manages the property's reactive and proactive sales efforts.
- Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
- Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
- Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position.
- Researches competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
- Attends sales strategy meetings to provide input on weekly and overall sales strategy.
- Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
- Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
- Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
- Serves as the sales contact for customers; serves as the customer advocate.
- Serves as hotel authority on sales processes and sales contracts.
- Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
- Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
- Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
- Supports the General Manager by coordinating crisis communications.
- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
- Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
- Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives.
- Interfaces with regional marketing communications for regional and national promotions pull through.
- Performs other duties, as assigned, to meet business needs.
**Building Successful Relationships**
- Develops strong partnerships with local organizations to further increase brand/product awareness.
- Develops and manages internal key stakeholder relationships.
- Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
- Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Leadership**
- Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue.
- Develops sales goals and strategies and verifies alignment with the brand business strategy.
- Executes the sales strategy in order to meet individual booking goals for both self and staff.
- Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.
- Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.
- Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.
- Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
- Creates effective structures, processes, jobs and performance management systems are in place.
- Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
- Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.
- Maintains an active list of the competition's best sales people and executes a recruitment and acquisition plan with HR.
- Supports tools and training resources to educate sales associates on winning catering solutions.
- Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
- Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.
- Transfers functional knowledge and develops group sales skills of other discipline managers.
- Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
- Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.
- Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
The Director of Marketing and Communications for Hilton Colombo is responsible for developing and implementing a comprehensive marketing and communications strategy to drive revenue growth, enhance brand visibility and strengthen market positioning. This leadership role works closely with Commercial, Sales, Revenue and Operations Teams to ensure that all initiatives are aligned with Hilton's global brand standards while effectively responding to local market opportunities and dynamics.
**What will I be doing?**
As the Director of Marketing and Communications for Hilton Colombo, you will be responsible for performing the following tasks to the highest standards:
**Strategic Leadership**
+ Develop and implement comprehensive marketing and communications strategies and activation plans for Hilton Colombo, ensuring alignment with Hilton's regional and global objectives, guided by in-depth market knowledge of Sri Lanka and other key and emerging GOB markets.
+ Lead the planning and execution of integrated marketing campaigns across digital, social, traditional media, and public relations to enhance brand equity and commercial outcomes.
+ Ensure consistency in brand messaging, voice, and visual identity across all guest and customer-facing touchpoints.
**Commercial and Brand Growth**
+ Collaborate with commercial and operations teams to drive revenue across rooms, F&B, MICE, Weddings & Social events, wellness, and ancillary services.
+ Identify and activate marketing campaigns, partnerships, and promotions that support business goals and stimulate incremental demand.
+ Monitor campaign effectiveness and marketing ROl, continuously refining strategies to enhance performance.
**Content Management & Channel Optimization**
+ Oversee the creation, management, and distribution of high-quality content across all B2C channels including the hotel website, social media, email, and Hilton Honors platforms.
+ Manage presence and content accuracy across Online Travel Agencies (OTAs), Global Distribution Systems (GDS), and other third-party platforms.
+ Ensure timely updates of marketing & Sales collateral, room descriptions, imagery, and offers across all channels.
+ Lead the planning and execution of professional photo and videography projects for all properties, maintaining a consistent and premium visual brand representation.
**Digital and Social Media Marketing**
+ Develop and execute digital strategies including SEO/SEM, paid media, CRM campaigns, and performance analytics.
+ Lead content strategy and editorial calendar for social media platforms and external agencies.
+ Manage hotel F&B e-commerce platform in compliance with Hilton's IT standards and guidelines.
**Public Relations and Media Engagement**
+ Serve as the media spokesperson for Hilton Colombo when required and build strong relationships with media outlets, journalists, and influencers.
+ Manage all aspects of public relations, including press releases, crisis communication, media events, and thought leadership initiatives.
**Cross-Functional Collaboration**
+ Represent Marketing and Communications in business focus meetings, providing strategic insights and aligning marketing efforts with broader commercial objectives.
+ Partner with the General Manager, Heads of Departments, and Hilton's regional marketing support teams to share best practices and ensure cohesive execution of initiatives.
**Team Leadership**
+ Lead and develop a high-performing marketing team through strategic direction, coaching, and performance management.
+ Foster a collaborative and innovative team culture that supports professional growth and operational excellence.
+ Budget and Vendor Management
+ Prepare and manage the marketing budget, ensuring effective allocation and return on investment.
+ Manage relationships and negotiate contracts with external agencies, creative vendors, and media partners to maximize value and quality.
**What are we looking for?**
A Director of Marketing and Communications serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Bachelor's degree in Marketing, Communications, Business, or related field; MBA preferred.
+ 8-10 years of progressive marketing experience, with a minimum of 3-5 years in a senior leadership role, ideally within hospitality or the luxury sector.
+ Demonstrated success in managing multi-property marketing portfolios, leading cross-functional teams, and executing high-impact campaigns.
+ Expertise in digital marketing, content strategy, public relations, and brand management.
+ Strong communication, interpersonal, and stakeholder engagement skills.
+ Fluency in English; knowledge of Sinhala and/or Tamil an added advantage.
**Job:** _Sales_
**Title:** _Director Marketing and Communications_
**Location:** _null_
**Requisition ID:** _HOT0BQMK_
**EOE/AA/Disabled/Veterans**