2 Call Center jobs in Sri Lanka
Customer Product Support (SL Nights)
Colombo, Western Province
InEight
Posted 6 days ago
Job Viewed
Job Description
**Company Description:**
InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
***The successful candidate will be required to work Australian time zone hours including weekends.**
**Position Summary:**
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.
This role will be based at InEight's Sri Lanka office located Colombo and can accommodate work-from-home arrangements
**Job Responsibilities:**
+ Gather complete information from customers, document steps taken, research the knowledge base for known solutions, isolate cause and take restorative actions while minimising disruption to the customer's business operation.
+ Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
+ Walk customers through complex construction workflows specific to capital projects and other construction related projects.
+ Provide functional support with project estimates and budget controls.
+ Monitor and respond to customer inquires through InEight's ticketing system in a timely manner.
+ Act with an appropriate sense of urgency and follow up with customers to ensure issues are resolved to the customer's satisfaction.
+ Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.
+ Ability to adhere to customer SLA's and escalate as needed.
**Requirements:**
+ At least one year of prior software application support and troubleshooting experience required.
+ A background supporting complex software is ideal
+ Experience with Microsoft Office Suite of products and operating systems, particularly with Excel macros
+ Experience using Bluebeam and Adobe preferred but not essential
+ An understanding and application of API integrations preferred but not essential
+ Bug tracking experience required, Azure DevOps preferred
+ Case tracking experience required, Service Now preferred
+ Customer communication via phone and/or video required
+ SaaS troubleshooting experience is ideal
+ Deductive logic, complex problem solving and excellent trouble shooting skills.
+ Self-directed, able to prioritize and effectively handle many incidents at a time.
+ Exceptional customer service, organizational, and time management skills.
+ Excellent written and verbal communication skills.
+ A positive, willing and able attitude.
InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
#InEight
InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
***The successful candidate will be required to work Australian time zone hours including weekends.**
**Position Summary:**
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.
This role will be based at InEight's Sri Lanka office located Colombo and can accommodate work-from-home arrangements
**Job Responsibilities:**
+ Gather complete information from customers, document steps taken, research the knowledge base for known solutions, isolate cause and take restorative actions while minimising disruption to the customer's business operation.
+ Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
+ Walk customers through complex construction workflows specific to capital projects and other construction related projects.
+ Provide functional support with project estimates and budget controls.
+ Monitor and respond to customer inquires through InEight's ticketing system in a timely manner.
+ Act with an appropriate sense of urgency and follow up with customers to ensure issues are resolved to the customer's satisfaction.
+ Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.
+ Ability to adhere to customer SLA's and escalate as needed.
**Requirements:**
+ At least one year of prior software application support and troubleshooting experience required.
+ A background supporting complex software is ideal
+ Experience with Microsoft Office Suite of products and operating systems, particularly with Excel macros
+ Experience using Bluebeam and Adobe preferred but not essential
+ An understanding and application of API integrations preferred but not essential
+ Bug tracking experience required, Azure DevOps preferred
+ Case tracking experience required, Service Now preferred
+ Customer communication via phone and/or video required
+ SaaS troubleshooting experience is ideal
+ Deductive logic, complex problem solving and excellent trouble shooting skills.
+ Self-directed, able to prioritize and effectively handle many incidents at a time.
+ Exceptional customer service, organizational, and time management skills.
+ Excellent written and verbal communication skills.
+ A positive, willing and able attitude.
InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
#InEight
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0
Customer Service Lead
Chevron Corporation
Posted 1 day ago
Job Viewed
Job Description
Total Number of Openings
1
Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
+ Handle customer queries by seeking advice from Sales as well as SC.
+ Assist Logistics Sup develop SOP based on the prevailing practices at customer service as well as warehouse management.
+ Information compiling and validation on logistics performance (update KPIs).
+ Coordinate with transport contractors for product deliveries and efficient manage transport re-routing to keep below transport cpl.
+ Evaluate transporter performance and monitor their safe operation.
+ Act as a Subject Matter Expert (SME) for Chevron Business System (CB), and Act as a Subject Matter Expert (SME) for Chevron Business System (CB).
+ Monitor Chevron ERP system operation related to customer service & logistics.
+ identify issues, and provide effective solutions minimize the system down times with the help of regional IT team.
+ Maintain Warehouse equipment reliability and take actions to improve equipment reliability as and when required.
+ Carry out periodic inventory reconciliation and compile them.
+ Monitor unfilled situations and collaborate with supply planner/Sch to respond it.
+ Ensure customer accounts/updating are managed according to SOP.
+ ensure customer service team receipts customer payments in the system timely manner, updating banking systems.
+ Receive customer complaints, report those in relevant management systems.(IMPACT ERM), communicate with relevant parties and obtain solutions and provide the same to customers.
+ Work with finance on credit management of the customers.
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
1
Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
+ Handle customer queries by seeking advice from Sales as well as SC.
+ Assist Logistics Sup develop SOP based on the prevailing practices at customer service as well as warehouse management.
+ Information compiling and validation on logistics performance (update KPIs).
+ Coordinate with transport contractors for product deliveries and efficient manage transport re-routing to keep below transport cpl.
+ Evaluate transporter performance and monitor their safe operation.
+ Act as a Subject Matter Expert (SME) for Chevron Business System (CB), and Act as a Subject Matter Expert (SME) for Chevron Business System (CB).
+ Monitor Chevron ERP system operation related to customer service & logistics.
+ identify issues, and provide effective solutions minimize the system down times with the help of regional IT team.
+ Maintain Warehouse equipment reliability and take actions to improve equipment reliability as and when required.
+ Carry out periodic inventory reconciliation and compile them.
+ Monitor unfilled situations and collaborate with supply planner/Sch to respond it.
+ Ensure customer accounts/updating are managed according to SOP.
+ ensure customer service team receipts customer payments in the system timely manner, updating banking systems.
+ Receive customer complaints, report those in relevant management systems.(IMPACT ERM), communicate with relevant parties and obtain solutions and provide the same to customers.
+ Work with finance on credit management of the customers.
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
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