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- Customer Service jobs in Colombo
Colombo presents various customer service job opportunities, catering to a diverse range of industries. Positions commonly include call center representatives, client support specialists, and customer relations managers, each requiring strong communication and problem-solving skills. Businesses in Colombo often seek individuals proficient in handling customer inquiries and providing excellent service, a key component for their operations.
The demand for customer service professionals stems from the expanding service sector and the growing number of businesses focused on customer satisfaction. These roles are accessible to individuals with varied experience levels, from entry-level to managerial, providing routes for career development. Companies prioritize those adept at both verbal and written communication, alongside a patient and empathetic approach.
Colombo's market for customer service jobs continues to expand, with competitive salaries and benefit packages. This sector provides a stable career trajectory for candidates with a customer-centric mindset, making it an attractive job market for those seeking stable and fulfilling roles. The opportunities across diverse businesses provide a varied landscape for customer service professionals.
What People Ask
A typical day involves handling customer inquiries via phone, email, or chat. You will be expected to resolve issues, process requests, and maintain customer records. Teamwork and communication skills are required to provide efficient service.
The salary range for customer service roles in Colombo typically falls between LKR 30,000 to LKR 70,000 per month. This can vary based on experience, the specific company, and the required skills. Benefits and other compensation may be included in the total package.
Most employers require a minimum of a high school diploma. Good communication skills in English and Sinhala or Tamil are often needed. Prior experience in a customer-facing role can be an advantage.
Career paths can lead to supervisory or management positions within the customer service department. Other possibilities include moving into areas like training or quality assurance. Gaining experience and specialized skills allows for career progression.
Some of the top employers for customer service in Colombo are Dialog Axiata, HSBC and Virtusa. These companies frequently hire customer service professionals. Researching company culture and job specifics will help you find the right fit.
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Nearby Locations
Other Jobs Near Me
Industry
- request_quote Accounting
- work Administrative
- eco Agriculture Forestry
- smart_toy AI & Emerging Technologies
- school Apprenticeships & Trainee
- apartment Architecture
- palette Arts & Entertainment
- directions_car Automotive
- flight_takeoff Aviation
- account_balance Banking & Finance
- local_florist Beauty & Wellness
- restaurant Catering
- volunteer_activism Charity & Voluntary
- science Chemical Engineering
- child_friendly Childcare
- foundation Civil Engineering
- clean_hands Cleaning & Sanitation
- diversity_3 Community & Social Care
- construction Construction
- brush Creative & Digital
- currency_bitcoin Crypto & Blockchain
- support_agent Customer Service & Helpdesk
- medical_services Dental
- medical_services Driving & Transport
- medical_services E Commerce & Social Media
- school Education & Teaching
- electrical_services Electrical Engineering
- bolt Energy
- local_mall Fmcg
- gavel Government & Non Profit
- emoji_events Graduate
- health_and_safety Healthcare
- beach_access Hospitality & Tourism
- groups Human Resources
- precision_manufacturing Industrial Engineering
- security Information Security
- handyman Installation & Maintenance
- policy Insurance
- code IT & Software
- gavel Legal
- sports_soccer Leisure & Sports
- inventory_2 Logistics & Warehousing
- supervisor_account Management
- supervisor_account Management Consultancy
- supervisor_account Manufacturing & Production
- campaign Marketing
- build Mechanical Engineering
- perm_media Media & PR
- local_hospital Medical
- local_hospital Military & Public Safety
- local_hospital Mining
- medical_services Nursing
- local_gas_station Oil & Gas
- biotech Pharmaceutical
- checklist_rtl Project Management
- shopping_bag Purchasing
- home_work Real Estate
- person_search Recruitment Consultancy
- store Retail
- point_of_sale Sales
- science Scientific Research & Development
- wifi Telecoms
- psychology Therapy
- pets Veterinary