2 Client Experience jobs in Sri Lanka
Customer Service Lead
Chevron Corporation
Posted 2 days ago
Job Viewed
Job Description
Total Number of Openings
1
Reporting to the Logistics Manager and based at our manufacturing plant in Sapugaskanda, this customer-facing role will respond to customer inquiries on products and services in consultation with technology, sales and manufacturing teams, coordinate with transport service providers on timely and efficient product deliveries to customers, effectively transact through the Enterprise Resource Planning (ERP) system and Extended Warehouse Management (EWM) system in addressing unfilled situations, reconcile inventory & manage customer credit while responding to customer complaints in proactive coordination with the relevant SMEs.
+ **Requirements :**
+ Excellent customer orientation and service attitude in serving a variety of internal and external stakeholders.
+ Strong cross functional coordination and bilingual communication skills.
+ Extensive experience working on ERP system (preferably SAP) and Warehouse Management systems.
+ Hands-on digital fluency working with web-based tools for reliable and real-time data support.
+ Proven leadership skills in handling unique situations and managing a customer service team.
+ A reputed qualification in Supply Chain Management/ Logistics/ Customer Service and/or 3-5 years prior experience in a similar capacity.
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
1
Reporting to the Logistics Manager and based at our manufacturing plant in Sapugaskanda, this customer-facing role will respond to customer inquiries on products and services in consultation with technology, sales and manufacturing teams, coordinate with transport service providers on timely and efficient product deliveries to customers, effectively transact through the Enterprise Resource Planning (ERP) system and Extended Warehouse Management (EWM) system in addressing unfilled situations, reconcile inventory & manage customer credit while responding to customer complaints in proactive coordination with the relevant SMEs.
+ **Requirements :**
+ Excellent customer orientation and service attitude in serving a variety of internal and external stakeholders.
+ Strong cross functional coordination and bilingual communication skills.
+ Extensive experience working on ERP system (preferably SAP) and Warehouse Management systems.
+ Hands-on digital fluency working with web-based tools for reliable and real-time data support.
+ Proven leadership skills in handling unique situations and managing a customer service team.
+ A reputed qualification in Supply Chain Management/ Logistics/ Customer Service and/or 3-5 years prior experience in a similar capacity.
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
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0
Assistant Manager - Customer Service & Logistics - Ceytea
Agarapathana, Central Province
Unilever
Posted 2 days ago
Job Viewed
Job Description
Join us as Assistant Manager Customer Service & Logistics - CeyteaFunction: Supply ChainReports to: Factory Manager - CeyteaScope: LocalLocation: Agarapathana - Ceytea FactoryTerms & Conditions: Full - TimeJOB PURPOSEUnilever is a place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are someone who aspires to a career in Supply Chain, then this role is just for you. You'll be part of a team that believes in doing work that matters - for people and the planet.KEY RESPONSIBILITIESNPI - Local:(1) Buying products and services
+ At the right price
+ From the right source
+ At the right specification that meets users needs
+ In the right quantity
+ For delivery at the right time
+ To the right internal customer
(2) Manage the procurement process and the supply base efficiently and effectively.(a) Evaluation and selection of suppliers
+ All purchases should go through the approved procurement processes.
+ Engineering and other functional inputs are part of this process.
(b) Review of specifications
+ Review the requirements for the material or service being provided.
+ May be able to suggest alternative standardized materials that can save the organization money.
+ Periodic review of requisitions can allow greater leveraging of requirements.
(c ) Acting as the primary contact with supplier
+ Identification of new potential suppliers and develop relationships.
+ Improvement and development of non-competitive existing suppliers.
+ Assisting in any of the related issues by the supplier such as
+ At the right price
+ From the right source
+ At the right specification that meets users needs
+ In the right quantity
+ For delivery at the right time
+ To the right internal customer
(2) Manage the procurement process and the supply base efficiently and effectively.(a) Evaluation and selection of suppliers
+ All purchases should go through the approved procurement processes.
+ Engineering and other functional inputs are part of this process.
(b) Review of specifications
+ Review the requirements for the material or service being provided.
+ May be able to suggest alternative standardized materials that can save the organization money.
+ Periodic review of requisitions can allow greater leveraging of requirements.
(c ) Acting as the primary contact with supplier
+ Identification of new potential suppliers and develop relationships.
+ Improvement and development of non-competitive existing suppliers.
+ Assisting in any of the related issues by the supplier such as
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