3 Client Interaction jobs in Sri Lanka
Customer Product Support (SL Nights)
Colombo, Western Province
InEight
Posted 23 days ago
Job Viewed
Job Description
**Company Description:**
InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
***The successful candidate will be required to work Australian time zone hours including weekends.**
**Position Summary:**
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.
This role will be based at InEight's Sri Lanka office located Colombo and can accommodate work-from-home arrangements
**Job Responsibilities:**
+ Gather complete information from customers, document steps taken, research the knowledge base for known solutions, isolate cause and take restorative actions while minimising disruption to the customer's business operation.
+ Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
+ Walk customers through complex construction workflows specific to capital projects and other construction related projects.
+ Provide functional support with project estimates and budget controls.
+ Monitor and respond to customer inquires through InEight's ticketing system in a timely manner.
+ Act with an appropriate sense of urgency and follow up with customers to ensure issues are resolved to the customer's satisfaction.
+ Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.
+ Ability to adhere to customer SLA's and escalate as needed.
**Requirements:**
+ At least one year of prior software application support and troubleshooting experience required.
+ A background supporting complex software is ideal
+ Experience with Microsoft Office Suite of products and operating systems, particularly with Excel macros
+ Experience using Bluebeam and Adobe preferred but not essential
+ An understanding and application of API integrations preferred but not essential
+ Bug tracking experience required, Azure DevOps preferred
+ Case tracking experience required, Service Now preferred
+ Customer communication via phone and/or video required
+ SaaS troubleshooting experience is ideal
+ Deductive logic, complex problem solving and excellent trouble shooting skills.
+ Self-directed, able to prioritize and effectively handle many incidents at a time.
+ Exceptional customer service, organizational, and time management skills.
+ Excellent written and verbal communication skills.
+ A positive, willing and able attitude.
InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
#InEight
InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other complex work, our integrated modular software manages projects with over $1 trillion globally.
Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America's largest and most respected construction and engineering organizations.
InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.
***The successful candidate will be required to work Australian time zone hours including weekends.**
**Position Summary:**
The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers. Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for InEight's product software suite. The customers who work with you will end up as raving fans, because of your capability and your empathy. You'll have proven processes to guide you, along with the guidance of your peers and other industry professionals when you need it, and autonomy to make decisions on your own.
This role will be based at InEight's Sri Lanka office located Colombo and can accommodate work-from-home arrangements
**Job Responsibilities:**
+ Gather complete information from customers, document steps taken, research the knowledge base for known solutions, isolate cause and take restorative actions while minimising disruption to the customer's business operation.
+ Acquire and maintain a strong functional working knowledge of InEight's core products, with emphasis on the customer support aspect.
+ Walk customers through complex construction workflows specific to capital projects and other construction related projects.
+ Provide functional support with project estimates and budget controls.
+ Monitor and respond to customer inquires through InEight's ticketing system in a timely manner.
+ Act with an appropriate sense of urgency and follow up with customers to ensure issues are resolved to the customer's satisfaction.
+ Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering when necessary.
+ Ability to adhere to customer SLA's and escalate as needed.
**Requirements:**
+ At least one year of prior software application support and troubleshooting experience required.
+ A background supporting complex software is ideal
+ Experience with Microsoft Office Suite of products and operating systems, particularly with Excel macros
+ Experience using Bluebeam and Adobe preferred but not essential
+ An understanding and application of API integrations preferred but not essential
+ Bug tracking experience required, Azure DevOps preferred
+ Case tracking experience required, Service Now preferred
+ Customer communication via phone and/or video required
+ SaaS troubleshooting experience is ideal
+ Deductive logic, complex problem solving and excellent trouble shooting skills.
+ Self-directed, able to prioritize and effectively handle many incidents at a time.
+ Exceptional customer service, organizational, and time management skills.
+ Excellent written and verbal communication skills.
+ A positive, willing and able attitude.
InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
#InEight
View Now
0
Customer Service Lead
Chevron Corporation
Posted 2 days ago
Job Viewed
Job Description
Total Number of Openings
1
Reporting to the Logistics Manager and based at our manufacturing plant in Sapugaskanda, this customer-facing role will respond to customer inquiries on products and services in consultation with technology, sales and manufacturing teams, coordinate with transport service providers on timely and efficient product deliveries to customers, effectively transact through the Enterprise Resource Planning (ERP) system and Extended Warehouse Management (EWM) system in addressing unfilled situations, reconcile inventory & manage customer credit while responding to customer complaints in proactive coordination with the relevant SMEs.
+ **Requirements :**
+ Excellent customer orientation and service attitude in serving a variety of internal and external stakeholders.
+ Strong cross functional coordination and bilingual communication skills.
+ Extensive experience working on ERP system (preferably SAP) and Warehouse Management systems.
+ Hands-on digital fluency working with web-based tools for reliable and real-time data support.
+ Proven leadership skills in handling unique situations and managing a customer service team.
+ A reputed qualification in Supply Chain Management/ Logistics/ Customer Service and/or 3-5 years prior experience in a similar capacity.
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
1
Reporting to the Logistics Manager and based at our manufacturing plant in Sapugaskanda, this customer-facing role will respond to customer inquiries on products and services in consultation with technology, sales and manufacturing teams, coordinate with transport service providers on timely and efficient product deliveries to customers, effectively transact through the Enterprise Resource Planning (ERP) system and Extended Warehouse Management (EWM) system in addressing unfilled situations, reconcile inventory & manage customer credit while responding to customer complaints in proactive coordination with the relevant SMEs.
+ **Requirements :**
+ Excellent customer orientation and service attitude in serving a variety of internal and external stakeholders.
+ Strong cross functional coordination and bilingual communication skills.
+ Extensive experience working on ERP system (preferably SAP) and Warehouse Management systems.
+ Hands-on digital fluency working with web-based tools for reliable and real-time data support.
+ Proven leadership skills in handling unique situations and managing a customer service team.
+ A reputed qualification in Supply Chain Management/ Logistics/ Customer Service and/or 3-5 years prior experience in a similar capacity.
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
View Now
1
Assistant Manager - Customer Service & Logistics - Ceytea
Agarapathana, Central Province
Unilever
Posted 2 days ago
Job Viewed
Job Description
Join us as Assistant Manager Customer Service & Logistics - CeyteaFunction: Supply ChainReports to: Factory Manager - CeyteaScope: LocalLocation: Agarapathana - Ceytea FactoryTerms & Conditions: Full - TimeJOB PURPOSEUnilever is a place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are someone who aspires to a career in Supply Chain, then this role is just for you. You'll be part of a team that believes in doing work that matters - for people and the planet.KEY RESPONSIBILITIESNPI - Local:(1) Buying products and services
+ At the right price
+ From the right source
+ At the right specification that meets users needs
+ In the right quantity
+ For delivery at the right time
+ To the right internal customer
(2) Manage the procurement process and the supply base efficiently and effectively.(a) Evaluation and selection of suppliers
+ All purchases should go through the approved procurement processes.
+ Engineering and other functional inputs are part of this process.
(b) Review of specifications
+ Review the requirements for the material or service being provided.
+ May be able to suggest alternative standardized materials that can save the organization money.
+ Periodic review of requisitions can allow greater leveraging of requirements.
(c ) Acting as the primary contact with supplier
+ Identification of new potential suppliers and develop relationships.
+ Improvement and development of non-competitive existing suppliers.
+ Assisting in any of the related issues by the supplier such as
+ At the right price
+ From the right source
+ At the right specification that meets users needs
+ In the right quantity
+ For delivery at the right time
+ To the right internal customer
(2) Manage the procurement process and the supply base efficiently and effectively.(a) Evaluation and selection of suppliers
+ All purchases should go through the approved procurement processes.
+ Engineering and other functional inputs are part of this process.
(b) Review of specifications
+ Review the requirements for the material or service being provided.
+ May be able to suggest alternative standardized materials that can save the organization money.
+ Periodic review of requisitions can allow greater leveraging of requirements.
(c ) Acting as the primary contact with supplier
+ Identification of new potential suppliers and develop relationships.
+ Improvement and development of non-competitive existing suppliers.
+ Assisting in any of the related issues by the supplier such as
View Now
Be The First To Know
About the latest Client interaction Jobs in Sri Lanka !
2