1 Client Support jobs in Sri Lanka
Customer Service Lead
Chevron Corporation
Posted 1 day ago
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Job Description
Total Number of Openings
1
Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
+ Handle customer queries by seeking advice from Sales as well as SC.
+ Assist Logistics Sup develop SOP based on the prevailing practices at customer service as well as warehouse management.
+ Information compiling and validation on logistics performance (update KPIs).
+ Coordinate with transport contractors for product deliveries and efficient manage transport re-routing to keep below transport cpl.
+ Evaluate transporter performance and monitor their safe operation.
+ Act as a Subject Matter Expert (SME) for Chevron Business System (CB), and Act as a Subject Matter Expert (SME) for Chevron Business System (CB).
+ Monitor Chevron ERP system operation related to customer service & logistics.
+ identify issues, and provide effective solutions minimize the system down times with the help of regional IT team.
+ Maintain Warehouse equipment reliability and take actions to improve equipment reliability as and when required.
+ Carry out periodic inventory reconciliation and compile them.
+ Monitor unfilled situations and collaborate with supply planner/Sch to respond it.
+ Ensure customer accounts/updating are managed according to SOP.
+ ensure customer service team receipts customer payments in the system timely manner, updating banking systems.
+ Receive customer complaints, report those in relevant management systems.(IMPACT ERM), communicate with relevant parties and obtain solutions and provide the same to customers.
+ Work with finance on credit management of the customers.
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
1
Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
+ Handle customer queries by seeking advice from Sales as well as SC.
+ Assist Logistics Sup develop SOP based on the prevailing practices at customer service as well as warehouse management.
+ Information compiling and validation on logistics performance (update KPIs).
+ Coordinate with transport contractors for product deliveries and efficient manage transport re-routing to keep below transport cpl.
+ Evaluate transporter performance and monitor their safe operation.
+ Act as a Subject Matter Expert (SME) for Chevron Business System (CB), and Act as a Subject Matter Expert (SME) for Chevron Business System (CB).
+ Monitor Chevron ERP system operation related to customer service & logistics.
+ identify issues, and provide effective solutions minimize the system down times with the help of regional IT team.
+ Maintain Warehouse equipment reliability and take actions to improve equipment reliability as and when required.
+ Carry out periodic inventory reconciliation and compile them.
+ Monitor unfilled situations and collaborate with supply planner/Sch to respond it.
+ Ensure customer accounts/updating are managed according to SOP.
+ ensure customer service team receipts customer payments in the system timely manner, updating banking systems.
+ Receive customer complaints, report those in relevant management systems.(IMPACT ERM), communicate with relevant parties and obtain solutions and provide the same to customers.
+ Work with finance on credit management of the customers.
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
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